Millions of riders rely on ride-hailing services Uber and Lyft for daily transportation. But according to a Consumer Reports review of data from New York City and the Seattle area, a notable number of ride-hail vehicles registered for Uber and Lyft service, about 1 in 6, carry unaddressed safety defects.
Among the tens of thousands of Uber and Lyft vehicles registered to operate in New York City, there’s a 2011 Hyundai Sonata GLS with eight unaddressed safety recalls that range from a potential seat-belt detachment to even more alarming examples, such as possible engine failure.
“Uber and Lyft are letting down their customers and jeopardizing their trust,” says William Wallace, a CR safety policy advocate. “Uber’s website says people can ‘ride with confidence,’ while Lyft promises ‘peace of mind,’ yet both companies fail to ensure that rideshare cars are free from safety defects that could put passengers at risk.”
As Uber and Lyft announced becoming multibillion-dollar IPOs earlier this year, CR decided to check on the safety of the privately owned vehicles that are key to company operations and are now used by more than 100 million consumers.
CR reviewed safety records for about 94,000 vehicles registered as operating for the companies in NYC and King County, Wash. (home to Seattle), two major ride-hailing hubs with local governments that require drivers to register vehicles and obtain an additional license to work through regulators. The CR analysis of the data is meant to provide a snapshot of open safety recalls among ride-hailing cars in the industry, but it might not reflect the national market.